At Sliced-N-Diced (HeartfulSalads), we take pride in serving fresh, wholesome, and hygienically prepared salads. Since our products are perishable and made-to-order, we follow a specific return and refund policy to ensure fairness while maintaining food safety.

[Last Updated: 18/03/2026]

1. No Returns on Food Products

Due to the perishable nature of our salads (prepared from fresh vegetables, fruits, and eggs), we do not accept returns once an order has been delivered. This ensures product safety and hygiene for all our customers.

2. Refunds & Replacements

Refunds or replacements may be issued in the following situations:

• Incorrect Order: If you receive a salad different from what you ordered.
• Damaged or Spoiled Item: If the salad is delivered in a damaged state, is spoiled, or is unfit for consumption at the time of delivery.
• Non-Delivery: If your order is not delivered due to reasons within our control.

Note: For any of the above, you must notify us within 2 hours of delivery with clear details and, where possible, supporting photos.

3. Subscription Orders (Weekly / Monthly Plans)

• If you wish to pause, reschedule, or cancel a subscription, please inform us at least 24 hours before the next scheduled delivery.
• Refunds for subscriptions will be processed on a pro-rata basis (unused deliveries only) after deducting applicable processing charges.
• Mid-cycle cancellations may be subject to review and partial refunds only.

4. How to Request a Refund/Replacement

To request a refund or replacement:

1. Contact us via [insert email/phone number] within the stipulated time.
2. Provide your order ID, delivery details, and photos (if applicable).
3. Our team will review and process valid claims within 5–7 business days.

Refunds (when approved) will be credited back to your original payment method.

5. Third-Party Orders (Zomato, etc.)

If your order was placed via Zomato or another delivery partner, their respective return/refund policies will apply. Please reach out to them directly for resolution, though we are happy to assist if needed.

6. Exceptions

Refunds will not be issued if:

• The order was delivered correctly and in good condition.
• Customer did not like the taste, appearance, or portion size.
• The delivery was delayed due to reasons beyond our control (traffic, weather, unforeseen events).

7. Contact Us

For questions or refund-related requests, please contact:

Email: [heartfulsalads@gmail.com]

Phone: [8714501666]